All Galaxy Note7 smartphone owners with original or replacement units have been advised to power down their devices.
Following a previous product recall and replacement program, Samsung has now halted all sales of its Galaxy Note7 smartphone around the world. Though replacement models shipped late last month were initially thought to be safe, recent reports indicate that the new models could still pose battery overheating and fire risks.
In response to the continued safety concerns, Samsung issued this statement:
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.
After powering down their phones, current owners of the Galaxy Note7 are advised to contact the carrier or retail outlet where they purchased their device and do one of the following:
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a full refund.
Likewise, if customers purchased their Galaxy Note7 from Samsung.com or have any questions, they should contact the company at 1-844-365-6197.