Posted Wed May 14, 2014 at 10:05 AM PDT by Brian Hoss
Refunds must be requested before August 31st.
With yesterday's announcement that Microsoft is dropping the Xbox Live Gold membership requirement for entertainment apps such as Netflix for both the Xbox One nor 360, there remains some concerns from customers who have purchased Xbox Live Gold memberships solely due to that requirement. Fortunately, Microsoft is offering customers a way to recapture some of that expense. When the new system updates come in June Xbox Live Gold is no longer required for apps such as Netflix, Hulu Plus, HBO GO, YouTube, and Twitch, customer can cancel their paid gold memberships and receive a prorated refund based on the remaining term. The details are available in Microsoft's Xbox Live Gold changes FAQ.
What do I get now with my Xbox?
With the changes announced today, this means that everyone can enjoy the amazing gaming, TV and entertainment experiences that Xbox has to offer, right out of the box. With an Xbox One or Xbox 360, you now get access to a vast range of our most popular entertainment apps, including Netflix, Hulu Plus, HBO GO, YouTube, Twitch, ESPN, NFL, Xbox Music, and experiences such as Internet Explorer, Skype, OneDrive, OneGuide, and Upload Studio without needing Xbox Live Gold.*
Will I be able to cancel my Gold membership?
Yes. Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends. Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click https://support.xbox.com/contact-us after the system updates become available in June.
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