Posted Wed Sep 21, 2016 at 02:30 PM PDT by Steven Cohen
Replacement devices are now available in the US.
Following a product recall, Samsung has announced the arrival of over 500,000 new Galaxy Note7 replacement units in the US. The safe devices are now available at retailers and carriers nationwide. In addition, the company is releasing a software update to allow customers to easily identify the replacement models.
"Working hand in hand with the CPSC, we are delivering as promised and moving quickly to educate consumers about the recall and make new Note7s available," says Tim Baxter, president of Samsung Electronics America.
Samsung recalled the Galaxy Note7 earlier this month due to battery cell issues that could cause overheating and fire risks on devices sold before September 15. The new software update will display a green battery icon on the status bar found on the top right hand of the screen, indicating that customers have a new Galaxy Note7 with the fixed battery. Likewise, the software update will display a safety warning message on recalled units.
The Galaxy Note7 features a 5.7 inch Quad HD Dual edge Super AMOLED screen with a resolution of 2560 x 1440 and 518ppi. Under the hood, the device is powered by a Quad Core (2.15GHz Dual + 1.6GHz Dual), 64 bit, 14 nm processor, 4GB of RAM (LPDDR4), and a 3,500mAh fast charging (wired and wireless) battery, all running Android 6.0.1 (Marshmallow). A Rear Dual Pixel 12MP OIS (F1.7) camera and a front 5MP (F1.7) camera are integrated as well. In addition, the smartphone is water resistant (IP68), and uses the Samsung Knox security platform with biometric authentication including iris scanning.
Customers can visit samsung.com/us/note7recall for carrier and retailer specific instructions on how and where to exchange their Note7 units.
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