According to the latest study from J.D. Power and Associates, overall satisfaction with television service providers is up over last year.
The industry as a whole got a score of 632 on the 1,000 point scale that J.D. Powers uses, an increase of 23 points over last year’s results. Based on responses from around 30,000 people surveyed, the J.D. Powers and Associates poll is the go to for information on customer satisfaction.
Topping the list for the second year in a row in both the West and South regions is AT&T U-verse. AT&T was quick to cite their recent free updates to the service including U-verse Multiview and regular additions to their HD lineup. Taking the North was WOW!, and in the East, Verizon FiOS reigned supreme.
Customers subscribing to premium channels and using Video On Demand services declined about three percent each over the year. “While there has been some belt-tightening regarding most additional services,” says Frank Perazzini, director of telecommunications for J.D. Power “DVR usage has risen 22 percentage points to 40 percent this year as more households utilize this tool to shift the view time for their preferred free programming.”
Source: JD Power and Associates