Apple Set to End iTunes Support for First Generation Apple TVs
Apple has announced plans to end support for the iTunes Store on several older devices. Products set to be affected by the move include First Generation Apple TV models, and Windows XP and Windows Vista PCs.
The block will be implemented on May 25 via upcoming security changes that will prevent Windows XP, Windows Vista, and First Generation Apple TVs from accessing the iTunes store. With that said, XP and Vista users will still be able to continue using older versions of iTunes, but customers will not be able to make new purchases or redownload previous purchases. Meanwhile, iTunes store access via an Apple TV will now require a Second Generation model or higher.
The newest Apple TV model is the Apple TV 4K. The device utilizes the A10X Fusion chip and offers 4K playback capabilities at up to 60 frames per second with support for HDR10 and Dolby Vision content. In addition, the device includes 4K scaling for HD sources, Siri voice search, iCloud support for media sharing, standard AirPlay capabilities, and the ability to serve as a smart home hub for HomeKit accessories with remote access and automated control.
Apple TV 4K models are now available in 32GB ($179) and 64GB ($199) versions.
VIZIO Receives 18 Stevie Awards for Customer Service
Vizio has earned several awards for its customer service performance at the 12th Annual Stevie Awards. The company's honors include a Grand Stevie Award for placing fourth overall out of 180 companies, along with four gold, nine silver and four bronze medals.
"Among VIZIO's gold medals this year is the award for Customer Service Department of the Year," stated Scott Patten, Sr. Vice President of Operations & Technical Support, VIZIO. "An enormous part of our success is the teamwork and support in place across all departments at VIZIO. Each individual and team plays a vital role in ensuring consistent and superior customer satisfaction with our customers. We are blessed to have a group of support professionals who genuinely care about providing Customer Service Excellence to our 70 million-plus customers."
This year's awards evaluated more than 2,500 nominations from various organizations, and entries were considered in 89 categories for customer service and contact center honors including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
You can check out a full list of Stevie Award winners here.
PlayStation Vue Offers New Mobile Sign Up Option
Plex Adds New DVR Features to Apple TV App
Plex has announced two new features for its Live OTA TV streaming feature via the Apple TV. As part of the update, the Apple TV app now offers the ability to schedule DVR recordings and use closed captioning during live playback.
With Plex Live TV and DVR, users with a Plex Pass subscription can watch and record high definition, over-the-air TV broadcasts from a supported digital tuner and antenna through Plex's intuitive and customizable program guide. The feature supports channels in more than 70 countries, including shows from all major US networks like ABC, NBC, CBS, FOX, and CW, as well as local programming, news, and sports (encrypted channels currently not supported).
In addition to the Apple TV, Plex Web App, and PMP desktop client, Live TV streaming through Plex is also available via the company's Web, Xbox One, Roku, Android TV, and iOS apps. To use the feature, customers will need a digital antenna and a supported TV tuner, including models from HDHomeRun, Hauppauge, AVerMedia, DVBLogic and more (complete list here). Likewise, users will need a Plex Pass subscription which starts at $5 per month or $40 per year. Alternatively, customers can also sign up for a lifetime membership for $120.