Posted Fri Aug 14, 2009 at 06:00 AM PDT by Mike Attebery
How does Funai handle warranties? It appears they don’t.
Consumer Electronics company Funai, maker of Sylvania and Emerson TVs, seems to have a fairly unique plan in place for handling customers with questions on their warranties. Calling customer service will get you the number for the team in charge of warranties. Calling that number however, is a whole different story.
“On Thursday, July 23rd, I called Sylvania Customer Service and they gave me a number and said I had to speak to the people in the warranty division,” say a pair of disgruntled Funai customers in a letter posted on The Consumerist. “I called the number all day on Thursday and kept getting a message that said “If you know your party's extension, press 1, or press 0 for more options.” Every time I hit 0, it would repeat the message.”
A phone tree that leads nowhere is frustrating, but that’s not the end. “I called customer service again after I got home and they told me that there had been problems with Warranty's phones and to try again Friday… they told me that they really could do nothing and I had to keep trying that number, that it was fixed.”
Quite a bit of runaround over a $400 television. As of yet, Funai has not produced a response.
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