Universal Breaks Silence on HD DVD Playback Issues; Announces Disc Replacement Program

Posted Tue May 1, 2007 at 12:09 PM PDT by
children of men

After weeks of persistent complaints from early adopters, Universal has issued a statement regarding playback issues with several of their most recent HD DVD releases.

The issues first surfaced in late March when 'Children of Men' was released on HD DVD, and consumers experienced inconsistent playback problems on both the Xbox 360 add-on and other stand-alone HD DVD playback devices. Since then, readers have reported similar playback issues on 'The Good Shepherd' and other more recently released Universal titles.

While the studio had been mum on the topic for over a month, today they issued a statement to High-Def Digest acknowledging the problems, and initiated a disc replacement program for affected consumers. The studio's full statement follows below:

"Universal is currently investigating reports that Children of Men, The Good Shepherd, and select other discs not playing properly in some HD DVD players. While we believe this is limited to a small number of HD DVD discs, Universal is offering a replacement service for any customers who are experiencing this problem. We are still investigating the cause and will provide further updates as we get them. Any customer problems should be directed to USHE.ConsumerRelations@worldmarkinc.com."

Needlesstosay, we'll continue to follow this story, and will keep you informed of any developments as they happen. We've also set up a dedicated thread in our Forums area to discuss playback problems with 'Children of Men' and other Universal discs.

See what people are saying about this story in our forums area, or check out other recent discussions.

Tags: Universal, Technical Glitches (all tags)