'Black Pearl' Blu-ray Disc Exchange Details Revealed

Posted Wed Dec 19, 2007 at 08:00 AM PST
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Framing issues be gone! Disney has kicked off a disc replacement program for the Blu-ray edition of 'Pirates of the Caribbean: The Curse of the Black Pearl.'

As we've previously reported, trouble first began brewing for 'Black Pearl' on Blu-ray this past September, when reports first surfaced online that select scenes on the disc suffered from framing problems that wreaked havoc with the film's intended compositions.

Although Disney remained mum on the subject for several months, the studio issued a statement in late November promising that a corrected disc was coming "very soon," along with a corresponding replacement program for consumers unhappy with their earlier purchase.

Making good on its promise, the studio began collecting information from those interested in exchanging discs late last week, with Disney customer service reps telling those calling in that the corrected discs have already been pressed, and would ship to consumers within 2 business days.

This program is being provided for free to consumers who purchased earlier versions of the 'Curse of the Black Pearl' Blu-ray disc. No shipping and handling charges apply.

In order to participate, call Disney's customer service line at 1-800-723-4763, and have your name, address, phone number and UPC number ready. You can also email the information directly to disneyinfo@disneyhelp.com.

For Canadian customers, the customer service number is 1-888-877-2843.

To read about experiences consumers have had with the program thus far, visit this thread in our forums area.

At press time, there was still no official word from Disney on when the corrected discs are expected to hit retail, nor how (or if) they might be differentiated from earlier pressings on store shelves.

Discs mentioned in this article: (Click for specs and reviews)
Pirates of the Caribbean: The Curse of the Black Pearl (Blu-ray)
Tags: Disney, Technical Glitches (all tags)